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‎03-03-2021 09:34 AM

HP Recommended
Product: Office Jet Pro 6230
Operating System: Microsoft Windows 10 (32-bit)

Using an OfficeJet Pro 6230 with a wireless link to an Asus laptop running Windows 10.   The last page of a document is missing the last few lines, and I have to use the cancel button to eject this page.  The problem is there whether it it one page of more  (e.g. a 16 page document has the first 15 pages printed perfectly, but the last page fails).  The problem is the same for Word .docx or Adobe .pdf files.  The internal  printer test pages using the i-button print out perfectly , but test pages from Windows don't!  I had tried reinstalling the printer software.

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-07-2021 11:06 AM

HP Recommended

@demajor

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

ECHO_LAKE
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎03-07-2021 11:06 AM

HP Recommended

@demajor

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎03-12-2021 10:59 AM

HP Recommended

Thanks Echo-Lake!  This was a new printer for me, and I had used the installation disc.  Reloading the firmware from online has solved the problem.

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‎03-12-2021 01:32 PM

HP Recommended

@demajor

Thank you for posting back. 

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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