information light stays on

[Janet170]

Information light stays on and printer won't print

[A_Gayathri]

Hi @Janet170,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP DeskJet 4155e All-in-One Printer stays on and the printer won't print, here are some troubleshooting steps you can try:

• Check for Error Messages: Look at the printer display for any error messages or codes. These can provide clues about what might be wrong.
• Paper Jams: Open the printer and check for any paper jams or obstructions. Remove any stuck paper and make sure the paper tray is correctly loaded.
• Ink Cartridges: Ensure the ink cartridges are properly installed. Remove and reseat them to make sure they're correctly positioned. Check if the cartridges are empty or near empty and replace them if necessary.
• Printer Status: Make sure the printer is not in a state of "error" or "maintenance" mode. Sometimes printers have built-in maintenance modes that could cause the information light to stay on.
• Restart the Printer: Turn off the printer, unplug it from the power source, wait for about a minute, then plug it back in and turn it on. Sometimes a restart can resolve minor issues.
• Check Connectivity: If the printer is connected to a computer or network, ensure all cables are securely connected. If it's a wireless printer, check the Wi-Fi connection.
• Driver and Software: Ensure that the printer drivers and software on your computer are up to date. Sometimes outdated drivers can cause printing issues.
• Firmware Update: Check if there is a firmware update available for your printer. Updating the firmware can sometimes resolve issues. Update the firmware on an HP printer

Refer to this document: HP DeskJet 4155e All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

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