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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Ginya2
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Message 1 of 2
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information screen on my HP OfficeJet pro 9016 is broke and just stuck.can this part be replaced

HP Recommended
HP OfficeJet Pro 9016
Microsoft Windows 10 (32-bit)

HP Help & Support has been no help. The screen is just frozen and I can not touch it to make a choice to print, scan or anything else. it says "your printer is now enrolled in HP instant ink. Your billing cycle will not start until you install your first HP instant ink cartridge into your printer."  I've been enrolled for over a year now.  it  just won't get off that message. I think I just need to replace that screen but don't know if that is possible or where to get one.

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
17,755 17,737 985 854
Message 2 of 2
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HP Recommended

@Ginya2

 

Welcome to the HP Support Community.

 

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Also, try connecting the Printer to a different wall outlet directly.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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