ink cartridge carriage won't move to replace cartridges and says it is jammed

[George1610]

hp 6950 won't move the ink cartridge carriage over to replace cartridges in center position, then says it is jammed, I assume as a result of not being able to move, nor can I move it manually. Also, says it has an error code 0x6100004a probably a cartridge error, I'm guessing. I have tried to reset it to no avail. Thanks for your help!

[VikramTheGreat]

Hi @George1610,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The error code 0x6100004a on your HP OfficeJet 6950 typically indicates a hardware issue, often related to the carriage area or a paper jam. Here's how to troubleshoot and potentially resolve it:

1: Perform a Factory Reset:

⚠️ This will remove network settings, passwords, and any custom configuration, returning the printer to default settings.
 

1. Turn the printer on
2. On the printer control panel, go to:
   • Menu > Settings > Printer Maintenance > Restore > Restore Factory Defaults
3. Confirm the reset and wait for the printer to restart.

Reconnect the printer to your Wi-Fi using the HP Smart app or Wi-Fi setup from the printer panel.

2: Check for Paper Jams: If you had a paper jam, make sure the paper path cover is fully inserted and doesn't interfere with closing the access door. 
 

3: Update Firmware: Check for and install the latest printer firmware from the HP website. 

4: Remove and Reinstall Ink Cartridges:

• Open the printer access door. 
• Remove the ink cartridges. 
• Restart the printer. 

Reinsert the ink cartridges and try.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[VikramTheGreat]

Hi @George1610,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now, however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support