ink cattridge does not communicate with printer?

[Thuyvnart]

Hej, 

I receive new ink cartridges I cannot print, it said it do not communicate with the printer. what should I do now? 

Thank you! 

[Kuroi_Kenshi]

Hi @Thuyvnart,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check for Manufacturer: Ensure the new cartridges are genuine HP cartridges. Non-HP or refilled cartridges might not work correctly with the printer.

Reinstall the Ink Cartridges:

• Turn on the printer and open the ink cartridge access door.
• Wait until the carriage stops moving.
• Remove the ink cartridges and then reinsert them.
• Ensure that the cartridges are securely in place and properly latched.

Clean the Ink Cartridge Contacts:

• Turn off the printer and unplug it from the power source.
• Remove the ink cartridges.
• Using a lint-free cloth slightly moistened with distilled water, gently clean the copper-colored contacts on the ink cartridges.
• Clean the corresponding contacts inside the printer.

Restart the Printer:

• Power off the printer and unplug it for at least a minute.
• Plug the printer back in and turn it on.
• Check if the issue is resolved.

Check for Software Updates:

• Ensure your printer software/driver is up to date.
• Visit HP Software and Driver Downloads and enter your printer model to find the latest updates.

Reset the Printer:

• Resetting the printer can sometimes resolve cartridge issues.
• You can perform a factory reset by following instructions in the printer manual or on the HP support website.

I hope this helps.

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Best regards,