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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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jasmemphis
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Solved!

installing a HP 4520 envy to iMac

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HP 4520 Envy
macOS 10.12 Sierra

Trying to set up HP 4520 Envy printer on Mac.  Receive this system error:  

 

An error occurred while trying to add the selected printer.

 

 

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Dvortex
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Hello, @jasmemphis - Hope you are well 🙂
 

Welcome back to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!


I see that you are having issues while adding the printer on your MAC Sierra. Let’s try the steps listed below to try and fix this issue:
 

  • Uninstall the old printer drivers first. Follow the steps mentioned here: http://hp.care/2cKwLyC
  • Now run the Apple Software Update. Check here for steps: http://hp.care/2cNgw3C
  • Restart your computer and printer.
  • Click the Apple menu icon, and then click “System Preferences”.
  • Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
  • Right-click the blank space in the Printers list, and then click “Reset printing system”.
  • Click “Reset” in the confirmation window.
  • Enter an administrator username and password, and then click “OK”.
  • Wait until the printing system is reset and no devices show in the Printers list
  • Now click http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip download and install the printer driver.
  • In the “Add printer” window, make sure you add the printer as mentioned below:
  1. Click the “Add button” (+).
  2. Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
  3. Click “Print Using...”, and then select the name of your printer (By default “AirPrint” would be selected)


Those steps should do the trick, let me know the outcome!

Good luck 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
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jasmemphis
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Most of what you said I did .  

 

As a senior member of the technical world, I am kind of reluctant to do anything with the word 'driver' , 'zip' or other terms I don't use on a daily basis.

 

I found a reply , though not directed to my circumstance, gave me a path to try.   I won't confuse you with my solution.   End result:   Boom !  -  my printer is working.

 

I am saving your reply should I encounter the problem again though now I am sure the printer and I are on good terms - even better terms than before.

 

Thank you for taking the time to offer a very professional solution .  I am happy to have discovererd a great place to find support.

 

Jolene

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Dvortex
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Hello, @jasmemphis

 

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

Just to clarify, the driver download link I provided is directly from HP printer driver page. Hence, if needed, you can download the file without having any doubts.

 

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow 🙂

 

 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!​​​​​​​

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
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