is HP OfficeJetPro 8600 supported by Windows 11? Text no longer prints on Microsoft office document

[Jelicoo]

is HP OfficeJetPro 8600 supported by Windows 11. Text no longer printer on Microsoft Office documents, just color  & lines.  web pages & other such as test page from printer still prints text.  I can't seem to find a driver update & I've tried all suggested

[Irfan_06]

Hi @Jelicoo,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that does not print from MS office.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D)  Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Jelicoo]

Thanks for the input but this was never a hardware problem as the printer would printer random web pages & after cleaning print heads the resulting test page was clear and crisp.  I ended up working with a tech from Geek Squad who determined software was the problem.  The final solution was uninstalled printer & installing 2 updates, one from HP- probably the same as in your link & one from Microsoft.  I don't know which Window 11 update it was as whenever I tried to do a Windows update the system assured me all was current.  Once that was done & the system restarted the printer was working perfectly.  I still suspect it was the Windows 11 update that was the culprit since Office Docs & spreadsheets wouldn't print text but as mentioned earlier I could print some web pages so very weird.  I do really appreciate the feedback though.  I have had HP products for years and am generally happy with them.

[Irfan_06]

Hi @Jelicoo,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support