jobs sent from my laptop stuck in print queue, but able to print jobs when send from my iphone app.

[PetroMacorisano]

message is always that printer requires attention.  leading to HP instant ink or oher offers which I am not interested in.  The only change to my settings is that I am using a new HP laptop.

[Dragon-Fur]

@PetroMacorisano 

Welcome to the HP Community --

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@PetroMacorisano wrote:

message is always that printer requires attention.  leading to HP instant ink or oher offers which I am not interested in. 

The only change to my settings is that I am using a new HP laptop.

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That's a big change --

Some of the places to (re)check

• Make sure Windows is not in charge of selecting or managing your Default printer.  Default_Printer_Check_and_Manage_3

• Make sure the Printer Properties > Advanced > Driver = the HP driver and not an IPP / Microsoft driver Printer_Properties_Reprint_9

• If needful in the context of having the printer properly installed and jobs do not advance in the Print Queue (do not print), Restart / Rebuild the Print Services / Print Queue.

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Windows - Print Queue / Print Service Reset

• In most cases, after a print job has been accepted, it is turned over the Windows Print Services for completion. 
• When a job is "stuck in the queue", it is sometimes because Print Services is stuck or otherwise “broken”.
• If the job is accepted and quickly disappears, it is perhaps the result of incorrect Temp folder permissions.

HP Document

HP Printers - Print jobs stuck in print queue

First, check that Windows Update does not need to install updates (or Restart)

Settings > Update and Security > Check for Updates

NOTE: If an update is already pending, install that update > Restart the computer and log in

Next…

If the current print job will not cancel or if a previous print job is stuck in the queue,

and

If the issue is due to Print Services being stuck / hung / corrupted,

• Stop Print Services
• Remove any files in the print queue folder(s)
• Restart the Print Service

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Windows - Details > Manual Queue Reset

> > > Windows 10 / Windows 11 < < <

Windows Start > Search for “Services”

Optional > Right-Click and Pin to Start / Taskbar > Open Services App

> > > Windows 10 < < <

Control Panel > icon view > Administrative Tools > Services

Next,

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the PRINTERS folder

NOTE: Folder might be hidden.

C:\Windows\System32\spool\PRINTERS

OR

C:\Windows\System\spool\PRINTERS

Delete any files found in folder 

Start Print Spooler Service

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Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

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