just broadbend suppliers and now the printer dosn't reconize my computer

[mick-mktrophies]

ust changed broadbend suppliers and now the printer dosn't reconize my computer

[A_Gayathri]

Hi @mick-mktrophies ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing connectivity issues with your HP OfficeJet Pro 8022 All-In-One Printer after changing broadband suppliers. 

Here are some steps you can take to troubleshoot the problem:

• Check Network Connection: Ensure that your printer is connected to the same network as your computer. You may need to reconnect the printer to your new broadband network. Refer to your printer's manual for instructions on how to do this.
• Restart Devices: Sometimes, simply restarting both your printer and your computer can resolve connectivity issues. Turn off both devices, wait for a few minutes, and then turn them back on.
• Update Printer Drivers: Make sure that you have the latest drivers installed for your printer on your computer. You can download and install the drivers from the HP website.  Software and Drivers for HP OfficeJet Pro 8022 All-in-One Printer
• Reinstall Printer Software: If updating the drivers doesn't work, try uninstalling and reinstalling the printer software on your computer. This can help resolve any software conflicts that may be causing the issue.
• Check Firewall/Antivirus Settings: Your firewall or antivirus software might be blocking the connection between your computer and printer. Check the settings to ensure that your printer is allowed to communicate with your computer.
• Reset Printer Network Settings: You can try resetting the network settings on your printer to factory defaults and then reconnecting it to your new broadband network.

Refer to this document:  HP OfficeJet Pro 8022 All-in-One Printer User Manual

I hope this helps. 

Take care and have a good day.

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