just purchased and installed hp envy 6000e. It printed one page for me. I tried to print several

[Salsa211]

installed hp envy 6000e. It printed one page. I sent several other attempts to print, it said it was printing but it never even pulled in a page.

[Nal_NR]

Hi @Salsa211,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand how frustrating it can be to have your printer stop working after a successful first print. Let’s work together to identify what’s causing the issue and get your HP ENVY 6000e back to printing smoothly.

• Are there any error messages or blinking lights on the printer's control panel?
• Is the printer connected to your computer or device via Wi-Fi, USB, or another method?
• Have you checked the printer’s paper tray to ensure it is properly loaded and not jammed?

Let's try these steps. 

Restart the Printer and Device:

• Turn off the printer and unplug it from the power source for about 2 minutes.
• Restart your computer or mobile device.
• Plug the printer back in, turn it on, and try printing again.

Check the Printer’s Connection:

• Ensure the printer is properly connected to your network (Wi-Fi or USB).
• For Wi-Fi: Navigate to the printer’s control panel and verify it’s connected to the correct network under Settings > Network Setup.
• If needed, reconnect the printer to your Wi-Fi using the HP Smart app.

Clear and Restart the Print Queue:

• On your computer, go to the Devices and Printers section (or Printers & Scanners in macOS/Windows 11).
• Select your HP ENVY 6000e printer and click on Open Queue.
• Cancel any stuck or pending print jobs and restart the print queue. Try printing again.

Inspect the Paper and Ink:

• Ensure there is enough paper in the tray and that it’s properly aligned.
• Check the ink levels using the printer’s control panel or the HP Smart app. Replace any low or empty cartridges.

Reset the Printer to Default Settings:

• If the issue persists, perform a network reset on the printer:
  • Press and hold the Wireless and Cancel buttons simultaneously until the power button light blinks.
• Reconnect the printer to your network using the HP Smart app and test printing again.

You may also refer to this document.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.