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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Samm14
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just receive my printer trying to setup there is a proble with the printhead Event Code 62.80

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1KR57A

PRINTHEAD  eVENT cODE  62.80.13

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Betty0610
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@Samm14

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Try the steps from here too: https://support.hp.com/us-en/product/hp-officejet-pro-8020-all-in-one-printer-series/24208622/model/...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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