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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
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HP Recommended
Hello @jazzie2 ,
Below are the steps that you need to follow in the order as mentioned ...
- Disconnect the printer from the NETWORK
- If on wired network : Unplug the Ethernet cable from back of the printer.
- If on wireless network : Power of the Wireless router.
- Turn off the printer. Wait for 30 seconds.
- Turn on the printer. If the printer is in READY state, on the printer front panel, go to Setup -> Network Setup -> Network Services -> IPv6 -> Off.
- Turn off the printer. Wait for 30 seconds and then turn on. Try printing , it should work.
Let me know if it worked for you.
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
HP Recommended
Hello @jazzie2 ,
Below are the steps that you need to follow in the order as mentioned ...
- Disconnect the printer from the NETWORK
- If on wired network : Unplug the Ethernet cable from back of the printer.
- If on wireless network : Power of the Wireless router.
- Turn off the printer. Wait for 30 seconds.
- Turn on the printer. If the printer is in READY state, on the printer front panel, go to Setup -> Network Setup -> Network Services -> IPv6 -> Off.
- Turn off the printer. Wait for 30 seconds and then turn on. Try printing , it should work.
Let me know if it worked for you.
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
1
0
0
HP Recommended
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