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‎09-05-2024 10:08 AM

HP Recommended
Product: HP Color LaserJet Managed MFP E67650dh

print or scan jam occurs before fuser with errors 52.00.00 , 51.00.23  ,51.00.22  51.00.21  ,51.00.20   instruction to shutdows and restart  after jam removal then 1st attempt print or scan same error codes

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1 REPLY 1

‎09-05-2024 10:44 AM - edited ‎09-05-2024 10:45 AM

HP Recommended

52 and 51 errors are related to the laser scanner assembly, which creates the printed image on the drum units (not the scanner used to scan and copy). If this is a new unit, might be a loose cable, if older unit, likely the scanner is failing and will need to be replaced.

Part number RM2-1237-000CN 

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