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Message 1 of 2
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Flag Post

load paper error

HP Recommended
officejet 3830
Microsoft Windows 10 (64-bit)

I have an Officejet 3835,which has started giving me a load paper message,even though itis not empty,and not recognising when paper has been loaded.I have tried cleaning the rollers,but this has not helped.

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Message 2 of 2
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HP Recommended

@thejesmonddingo

 

Welcome to the HP support community.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:-Click here

 

Refer this HP document to fix the issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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