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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
cbspaulding
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m15 laserjet won't print from dell vostro laptop

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Laserjet M15
Microsoft Windows 10 (64-bit)

I'm having issues printing from my dell vostro laptop. I had no trouble printing from my laptop for a year. Last month, this hp m15 laserjet stopped printing from my laptop. I uninstalled it, reinstalled it. The HP app on my laptop recognizes the printer.  When I go to print, nothing happens (either wireless or wired.)  Doesn't go into the spooler. Other computers can connect and print successfully. Any ideas??

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KrazyToad
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@cbspaulding

 

Welcome to HP Support Community


I would like to help

 

Please uninstall the printer driver from root level and download the full feature software

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/LJ/M15/LJM14-M17_UWL_Full_WebPack_46.2.2637.exe and follow the onscreen instructions

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
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cbspaulding
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Thanks for advice. I'll let you know when I'm back at work tomorrow.

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KrazyToad
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Keep us posted how it goes

 

 

KrazyToad
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cbspaulding
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Yes, removing the old drivers did the trick.

Thanks for all your help

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KrazyToad
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I'm glad you got this sorted out

 

Drop us a message anytime you need help

 

Thank you

KrazyToad
I Am An HP Employee

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