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03-18-2021 12:54 PM
I'm having issues printing from my dell vostro laptop. I had no trouble printing from my laptop for a year. Last month, this hp m15 laserjet stopped printing from my laptop. I uninstalled it, reinstalled it. The HP app on my laptop recognizes the printer. When I go to print, nothing happens (either wireless or wired.) Doesn't go into the spooler. Other computers can connect and print successfully. Any ideas??
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03-21-2021 07:03 AM - edited 03-21-2021 07:04 AM
Welcome to HP Support Community
I would like to help
Please uninstall the printer driver from root level and download the full feature software
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the “Drivers” tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/LJ/M15/LJM14-M17_UWL_Full_WebPack_46.2.2637.exe and follow the onscreen instructions
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