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m28a scan incomplete

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hi, i have a hp m28a printer for a few days i noticed that it does not complete the photocopies, it stops 1cm before the end. while the scanner scans everything. I tried to update firmware but the problem did not go away. I opened a case on the hp website but it's been 20 days and I haven't received any answers yet.

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HP Support Agent
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@danieleaq, Welcome to HP Support Community!

 

I see that you have issues with making photocopies on the printer and I appreciate your efforts in trying to resolve the issue. Follow the steps below to restore the printer to factory defaults and see if that helps-

 

Now try copying.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

 

 

 

TEJ1602
I am an HP Employee

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