model HP Envy 4500 error code 0XB0000018

[JFaye1]

having problem with Error Code 0XB0000018, Cannot turn printer off either need to unplug the whole system. Please help.

[Kuroi_Kenshi]

Hi @JFaye1,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Perform a Hard Reset:

• Unplug the power cord from the back of the printer while it is still turned on.
• Unplug the power cord from the power source.
• Wait for about 60 seconds.
• Plug the power cord back into the power source and the printer.
• Turn on the printer by pressing the power button.

Check for Obstructions:

• Open the printer access door.
• Check for any paper jams, stuck paper, or obstructions inside the printer. Carefully remove any you find.

Reset the Printer's Settings:

• Try to access the printer settings via the control panel and perform a factory reset if possible. This is usually found under setup or settings menu > printer maintenance or tools.

Update Firmware and Driver:

• Make sure your printer’s firmware is up to date. You can check for updates via the HP Printer Assistant on your computer or by visiting the HP Support page.
• Update or reinstall the printer driver on your computer.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,