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Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
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mon imprimante n'imprime plus les couleurs avec word excel et pdf

HP Recommended
HO officejet 4657
Microsoft Windows 10 (64-bit)

Bonjour, mon imprimante HP n'imprime plus les couleurs de mes documents word, excel et pdf. Par contre quand je photocopie un document couleur, les couleurs sont là.

Quand j'ai ouvert mon document, que je vais dans "Imprimer" et que je clique sur "propriétés de l'imprimante" puis "Papier/qualité" le bandeau qui indique "noir et blanc et couleur" a disparu.

Avant il était là et les couleurs aussi!

Help!

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Hi there! Thank you for visiting our English HP Support Community! 🙂

 

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

 

Or, if you prefer, you can visit the HP Support website (https://support.hp.com/us-en?openCLC=true), to find the support channel for your region.

 

Thank you for your understanding.

 

Kind regards,

 

BiancaS.

I work on behalf of HP.
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Hello, my HP printer no longer prints the colors of my word, excel and pdf documents. However, when I photocopy a color document, the colors are there.

When I opened my document, which I saw in "Print" and clicked on "Printer Properties" then "Paper / Quality" the band that said "black and white and color" and disappeared .

Before it was there and the colors too!
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Google traduction

 

Hello, my HP printer no longer prints the colors of my word, excel and pdf documents. However, when I photocopy a color document, the colors are there.

When I opened my document which I saw in ‘Print » and clicked on « Printer Properties » then « Paper/Quality » the band that said « black and white and color » and disappeared. Before it was there and the colors too!

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