my deskjet 2700 is not reseting or allowing me to connect to wifi

[allena5677]

my deskjet 2700 is not connecting to wifi and is not resetting back to factory settings. What do I do? Thank you in advance.

[Sneha_01]

Hi @allena5677 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP DeskJet 2700 printer is not connecting to Wi-Fi and isn't resetting to factory settings, here are some troubleshooting steps you can follow:

1. Power Cycle the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on. This can help reset the printer's internal settings.

2. Reset Network Settings

• If the printer allows it, you can try to reset the network settings:
  1. From the Control Panel:
     • On the printer's control panel, locate the Wi-Fi or Wireless button.
     • Hold the Wi-Fi button for about 5 seconds until the wireless light starts blinking.
  2. From the HP Smart App:
     • If you have the HP Smart app, you may be able to reset the network settings through the app.
     • Open the app, select your printer, and look for Printer Settings or Network Settings.

3. Reconfigure Wi-Fi Settings

• After resetting the network settings, try reconnecting to Wi-Fi:
  1. Use the Wireless button to access the wireless setup mode.
  2. Follow the prompts to select your Wi-Fi network and enter the password.

4. Check Printer Firmware

• Ensure that the printer's firmware is up to date. You can check for updates through the HP Smart app or the HP support website.

5. Try a Different Wi-Fi Network

• If possible, try connecting the printer to a different Wi-Fi network to see if the issue persists. Sometimes, issues with the router can prevent devices from connecting.

6. Check Router Settings

• Make sure that your router is configured to allow the printer to connect. Check for:
  • MAC address filtering.
  • Guest network settings.
  • Wi-Fi security protocols (ensure WPA2 is used).

7. Factory Reset the Printer

• If the above steps do not work and you're looking for a full factory reset, try the following:
  1. Turn off the printer.
  2. Press and hold the Resume button (the triangle inside a circle) while turning the printer back on.
  3. Continue holding the button until the printer starts initializing.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support