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‎06-09-2025 02:03 PM

HP Recommended

My HP envy printer has a E3 error code that I cannot make it go away

Reply
1 REPLY 1

‎06-11-2025 10:29 AM

HP Recommended

@Bill7901, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding HP Envy E3! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

Press the Cancel button
If the Cancel button on the control panel is lit, press it and wait until the printer is silent.

Turn off the printer
Disconnect the power cord from the printer.

Open the cartridge access door
Open the door to access the carriage inside the printer.

Examples of printer door locations

Check for obstructions
Gently slide the carriage side to side to ensure it is not obstructed. Look for and remove any obstructions such as crumpled paper or dislodged labels. Do not tilt an ink tank printer as ink might spill.

Example of a printer with paper debris in the carriage path

Ensure the carriage latch is locked
If the carriage has a latch, gently press it down to make sure it is locked into place. Do not press down if the carriage latch of an ink tank printer is secured.

Example of the carriage latches 

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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