my ink cartridge is showing empty. Theyre new. Hkwdo i get them supported?

[Trinamcly]

my ink cartridge is showing empty. Theyre new. How do i get them supported?

[Jay_G24]

Hi @Trinamcly,

I'd like to help!

• What is the cartridge number your using?
• How many pages were you able to print using the cartridge?
• Are both your cartridges showing empty?

Meanwhile, try single-cartridge mode-

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer.which will help us identify if its a cartridge issue or a printhead issue 

To try single-cartridge mode follow the below steps:

remove the black ink from the printer, leave the color in and try printing 
then remove the color ink and, insert the black  in and try printing 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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