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‎03-08-2023 04:07 AM

HP Recommended
Product: HP ENVY 5020 All-in-One Printer

Hi  

I have just tried to install new cartridges, these seem a little larger and are not connecting. Desperate as need to print my holiday documents off.

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-11-2023 08:04 AM

HP Recommended

Hi @LC-24,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that the cartridges of your HP ENVY 5020 All-In-One Printer are larger and not connecting.

 

If you are referring to instant ink cartridges then Instant ink cartridges will be bigger in size but will surely fit in.

To know how to install it please follow the steps from this link: https://www.youtube.com/watch?v=uNAdOob1fj4 

 

Let me know if this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎03-11-2023 08:04 AM

HP Recommended

Hi @LC-24,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that the cartridges of your HP ENVY 5020 All-In-One Printer are larger and not connecting.

 

If you are referring to instant ink cartridges then Instant ink cartridges will be bigger in size but will surely fit in.

To know how to install it please follow the steps from this link: https://www.youtube.com/watch?v=uNAdOob1fj4 

 

Let me know if this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
1 person found this reply helpful
Was this reply helpful? Yes No

‎03-11-2023 11:56 AM

HP Recommended

Hi thank you for your response it seems my new black cartridge was empty  I have now been in touch with support and have another on the way. 

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‎03-11-2023 12:01 PM

HP Recommended

You are welcome, @LC-24.

 

If you need further assistance, feel free to reach out to us and we will be more than happy to help you.

 

Take care and have a great day ahead!

Rainbow23 - HP Support.
Was this reply helpful? Yes No
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