my printer have issues

[afiaF]

paper came out only blue lineups nothing else and i tried clean printhead and all still not working. is there any way to replacement printer and send me new one? 

[Max3Aj]

Hi @afiaF, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I'm sorry to hear you're having trouble with your printer. It sounds frustrating! Let's try a few more steps to see if we can resolve the issue:

1. Check Ink Levels: Ensure that all ink cartridges have sufficient ink. Sometimes low ink levels can cause printing issues.
2. Reinstall Ink Cartridges: Remove and reinstall the ink cartridges to make sure they are properly seated.
3. Update Printer Drivers: Make sure your printer drivers are up to date. You can usually find the latest drivers on the HP website.
4. Run a Printhead Alignment: This can sometimes fix issues with print quality. You can usually find this option in your printer's maintenance menu.
5. Print a Test Page: This can help diagnose if the issue is with the printer or the document you're trying to print.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support