• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-20-2025 05:09 PM

HP Recommended
Product: hp 5550 desk jet
Operating System: Microsoft Windows 10 (64-bit)

my printer hp 5550 is stuck in error state mode        David

Category:
1 REPLY 1

‎02-26-2025 09:47 AM

HP Recommended

@Chezzy123, Thanks for reaching out to the HP Support Community! 🎉

 

I’m here to help you troubleshoot your issue and get things back on track. Just follow these steps below, and we’ll have you running smoothly in no time:

 

Can you let me know what error message or code you’re seeing on your printer? That’ll help me guide you to the right solution!

Meanwhile, you may try these steps:

 

Restart the Printer and Computer

  • Turn off the printer. Unplug the power cord from the printer and the wall outlet.
  • Wait for at least 60 seconds. Plug the power cord back in and turn on the printer.
  • Restart your computer to ensure there are no pending software issues.

Reinstall Printer Drivers

  • Go to Control Panel > Programs > Programs and Features. Find and uninstall any HP printer software.
  • Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and download the latest drivers. Follow the on-screen instructions to install the drivers.

Run HP Print and Scan Doctor:

Update Printer Firmware

  • Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I’m pretty confident this will do the trick! But hey, if you run into any bumps along the way or need a little extra help, just give me a shout! I’ve got your back. 💪

 

Also, if this reply solved your problem (or made you feel like a tech wizard 😎), please click "Accepted Solution". It helps others, and I promise I’ll do a little happy dance. 🕺 Also, if you could click 'Yes' under ‘Was this reply helpful?’—that’s like giving me a virtual high-five. 🙌

 

Thanks again for being awesome, and I hope you have an amazing day ahead! 🌟

 

Cheers,

Garp_Senchau
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.