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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
VialDesigns
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my printer is printing black squares behind some images

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HP Envy Printer
macOS 10.15 Catalina

My printer always prints black squares behind images. Please help! this is so annoying and a waste of ink!

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Kumar0307
HP Support Agent
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@VialDesigns, Welcome to the HP Support Community!

  • What model HP Envy Printer are you using?
  • Which application are you trying to print from?
  • Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

For now, let us try these steps:

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Keep me posted.

 

KUMAR0307
I am an HP Employee

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VialDesigns
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still not working!!! I've tried everything and followed every single step!

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Kumar0307
HP Support Agent
HP Support Agent
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@VialDesigns

 

To assist you better, I need more information:

  • Which application are you trying to print from?
  • Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?
  • Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

  • Do you have any other device that is connected to the printer to print from?

For now, perform steps 10 and 8 respectively mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

 

Let me know how this goes.

KUMAR0307
I am an HP Employee

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