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‎06-26-2020 08:49 AM

HP Recommended
Product: HP Envy Printer
Operating System: macOS 10.15 Catalina

My printer always prints black squares behind images. Please help! this is so annoying and a waste of ink!

1 person had the same question
3 REPLIES 3

‎06-30-2020 07:15 AM

HP Recommended

@VialDesigns, Welcome to the HP Support Community!

  • What model HP Envy Printer are you using?
  • Which application are you trying to print from?
  • Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

For now, let us try these steps:

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Keep me posted.

 

KUMAR0307
I am an HP Employee

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‎08-02-2020 12:44 PM

HP Recommended

still not working!!! I've tried everything and followed every single step!

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‎08-03-2020 03:09 AM

HP Recommended

@VialDesigns

 

To assist you better, I need more information:

  • Which application are you trying to print from?
  • Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

  • Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

  • Do you have any other device that is connected to the printer to print from?

For now, perform steps 10 and 8 respectively mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

 

Let me know how this goes.

KUMAR0307
I am an HP Employee

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