my printer is saying printer failure

[grayghost2]

There is a problem with the printer or ink system. Turn printer off then on. If problem persists contact HP. I have even unplugged and replugged it is still getting this message.

[A_Gayathri]

Hi @grayghost2,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.
   

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

[Uncle_Phillip]

HP Offficejet Pro 8600 Plus

[A_Gayathri]

Hi @grayghost2,

Thank you for your reply

I understand you are getting the "Printer Failure" message on your HP Officejet Pro 8600 Plus typically points to an issue with the ink system or a hardware malfunction. Since you've already tried restarting and unplugging it, here are a few additional steps that might help resolve the problem:

1. Check for Paper Jams

• Open the printer and check for any paper jams or debris inside the printer that might be causing issues.

2. Inspect and Re-seat the Ink Cartridges

• Turn off the printer and open the ink cartridge access door.
• Remove the ink cartridges and inspect them for any visible damage or leaks.
• Clean the copper-colored contacts on the cartridges with a lint-free cloth slightly dampened with distilled water.
• Re-seat the cartridges firmly and close the printer door.

3. Clean the Printhead

• If the issue persists, the printhead might need cleaning. Here's how to manually clean the printhead:
  • Remove the ink cartridges.
  • Lift the latch and remove the printhead.
  • Clean the printhead contacts with a lint-free cloth dampened with water.
  • Reinstall the printhead and cartridges, close the door, and power on the printer.

4. Perform a Full Reset

• Disconnect the printer from the power source while it’s still on.
• Wait at least 60 seconds, then press and hold the power button for 30 seconds to drain any remaining power.
• Plug the printer back in and turn it on to see if the error clears.

5. Update Printer Firmware Update the firmware on an HP printer

• Ensure that your printer’s firmware is up to date, as outdated firmware can cause errors. You can check for firmware updates via the HP Smart app or from the HP support website.

6. Remove and Reinstall the Printhead (if possible)

• If the problem persists after cleaning, try removing and reinstalling the printhead again.
• Follow the steps in your printer manual for this process.

7. Reset the Printer to Factory Settings

• Note: This will erase all settings and preferences on the printer.
• Navigate to your printer's control panel, go to Setup > Tools > Restore Factory Defaults, and follow the on-screen instructions.

Refer to this document: HP Officejet Pro 8600 Plus e-All-in-One Printer series - N911 User manual 

HP OfficeJet Printers - 'Printer Failure' Error   There is a problem with the printer or ink system....
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.