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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
abomb45
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my printer just prints a light green barr about 3 inches at the top of the page

HP Recommended
office jet 4500
Microsoft Windows 10 (64-bit)

the printer just prints a 3 inch bar in light green at the top of the page

 

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Hi @,abomb45,

 

 I'd like to help!

 

To better assist you - 

 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

 

While you respond to that, let's print a Print Quality Diagnostic page 

  1. Load plain, white paper into the input tray.

  2. Press the Setup button  on the printer control panel.

  3. Press the Right Arrow button  to select Print Report, and then press OK.

  4. Press the Right Arrow button  to select Print Quality, and then press OK.

    The diagnostic report prints.

 

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues 

 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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