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my printer just prints a light green barr about 3 inches at the top of the page

HP Recommended
office jet 4500
Microsoft Windows 10 (64-bit)

the printer just prints a 3 inch bar in light green at the top of the page


HP Support Agent
HP Support Agent
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Hi @,abomb45,


 I'd like to help!


To better assist you - 


1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 


While you respond to that, let's print a Print Quality Diagnostic page 

  1. Load plain, white paper into the input tray.

  2. Press the Setup button  on the printer control panel.

  3. Press the Right Arrow button  to select Print Report, and then press OK.

  4. Press the Right Arrow button  to select Print Quality, and then press OK.

    The diagnostic report prints.


Post the Print Quality Diagnostic page here so we can help you further. 


You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues 


 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 


Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community


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