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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
leezalou
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Message 1 of 3
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my printer says supply problem after changing the cartridges

HP Recommended
Color Laser Jet Pro MFP M281cdw
Microsoft Windows 10 (64-bit)

After changing the ink cartridge, the display states " Supply Problem" when there is not supply problem. 

2 REPLIES 2
jabzi
Level 13
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Message 2 of 3
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HP Recommended

Hello, 

Could you check if the printer also displayed Error - 79, if yes try the below the steps  in the order as mentioned ...

1> Disconnect the printer from the NETWORK

      If on wired network : Unplug the  Ethernet cable from back of the printer.

     If on wireless network : Power of the Wireless router. Turn off the printer.

2> Wait for 30 seconds. Turn on the printer. 

3> If the printer is in READY state, on the printer front panel, go to Setup -> Network Setup -> Network Services -> IPv6 -> Off.

4> Turn off the printer. Wait for 30 seconds and then turn on. Try printing , it should work.

 

Let me know if it worked for you.

Regards,
Jabzi

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vpbaab8b36
Level 3
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Message 3 of 3
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HP Recommended

If the above doesn't help try downgrading firmware.

For older firmwares please check https://www.ghost-white-toner.com/firmware-update-warning/ 

Please keep in mind your printer has to be with Allow Downgrade ENABLED in order to install the old firmware !

Here are short video instructions i found on the net: https://youtu.be/3DxGnet3XLg 

Stefan
Chipjet found HP released upgraded firmware (version: 20201021) to HP CF500 series printers via WIFI (or wired network), which caused the replacement chips i...
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