my printer says supply problem after changing the cartridges

leezalou · ‎11-22-2020

After changing the ink cartridge, the display states " Supply Problem" when there is not supply problem.

jabzi · ‎11-25-2020

Hello,

Could you check if the printer also displayed Error - 79, if yes try the below the steps in the order as mentioned ...

1> Disconnect the printer from the NETWORK

If on wired network : Unplug the Ethernet cable from back of the printer.

If on wireless network : Power of the Wireless router. Turn off the printer.

2> Wait for 30 seconds. Turn on the printer.

3> If the printer is in READY state, on the printer front panel, go to Setup -> Network Setup -> Network Services -> IPv6 -> Off.

4> Turn off the printer. Wait for 30 seconds and then turn on. Try printing , it should work.

Let me know if it worked for you.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .

Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

vpbaab8b36 · ‎11-25-2020

If the above doesn't help try downgrading firmware.

For older firmwares please check https://www.ghost-white-toner.com/firmware-update-warning/

Please keep in mind your printer has to be with Allow Downgrade ENABLED in order to install the old firmware !

Here are short video instructions i found on the net: https://youtu.be/3DxGnet3XLg

Stefan