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my printer says supply problem after changing the cartridges

HP Recommended
Color Laser Jet Pro MFP M281cdw
Microsoft Windows 10 (64-bit)

After changing the ink cartridge, the display states " Supply Problem" when there is not supply problem. 

Level 13
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HP Recommended


Could you check if the printer also displayed Error - 79, if yes try the below the steps  in the order as mentioned ...

1> Disconnect the printer from the NETWORK

      If on wired network : Unplug the  Ethernet cable from back of the printer.

     If on wireless network : Power of the Wireless router. Turn off the printer.

2> Wait for 30 seconds. Turn on the printer. 

3> If the printer is in READY state, on the printer front panel, go to Setup -> Network Setup -> Network Services -> IPv6 -> Off.

4> Turn off the printer. Wait for 30 seconds and then turn on. Try printing , it should work.


Let me know if it worked for you.


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Although I am an HP employee, I am speaking for myself and not for HP.
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HP Recommended

If the above doesn't help try downgrading firmware.

For older firmwares please check 

Please keep in mind your printer has to be with Allow Downgrade ENABLED in order to install the old firmware !

Here are short video instructions i found on the net: 

Chipjet found HP released upgraded firmware (version: 20201021) to HP CF500 series printers via WIFI (or wired network), which caused the replacement chips i...
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