my printer suddenly stopped printing but will print the email address/printer's claim code

[Loui2]

HP 6812 officejet printer.  Will only print the email address/printer's claim code.  the printer displays a error message:  damaged printerhead.  I disconnected the power cord from printer and outlet and reconnected.  what else can i do.

[sandytechy20]

@Loui2

Welcome to the HP support community.

Clean the printhead

1. Open the door to access to the cartridges.

2. Wait until the carriage stops moving before you continue.

3. Push the tab on a cartridge, and then pull the cartridge from its slot. Perform these steps for all the cartridges.

      CAUTION: 

   Do not leave the cartridges outside the printer longer than 30 minutes. Doing so can result in damage to both the printer and the cartridges.

   

4. Lift the latch handle on the carriage until it stops.

   

5. Lightly dampen a clean, lint-free cloth with bottled or distilled water.

6. Use the damp cloth to wipe the electrical contacts from the bottom to the top. Do not go past the edge between the electrical contacts and the ink nozzles. Repeat this motion until no ink appears on the cloth.

   

7. Use a new, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the ink nozzles and the electrical contacts.

   

8. Use a new, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the ink nozzles. Wipe away from the nozzles only.

   

9. Dry the previously cleaned areas with a clean, dry, lint-free cloth.

10. Use a new, lightly dampened, lint-free cloth to wipe the electrical contacts inside the printer by wiping them from top to bottom. Repeat this motion until no ink appears on the cloth.

    

11. Dry the area with a clean, dry, lint-free cloth.

12. Lower the printhead into the carriage.

    

13. Lower the latch handle.

    

14. Slide the cartridge into its slot, and then press down on the cartridge until it snaps into place. Repeat these steps for the remaining cartridges.

    

15. Make sure each cartridge is firmly inserted in its slot. If any are protruding, press down until the cartridge snaps into place.

16. Close the cartridge access door.

17. Lift the printhead to remove it from the carriage.

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.