• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎10-20-2025 11:33 AM

HP Recommended

HP deskjet 4220e my printer won't print unless i check my account. I log in but everything is ok

Reply
1 REPLY 1

‎10-22-2025 11:29 AM

HP Recommended

Hi @etienne17,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

That message means your HP DeskJet 4220e is enrolled in HP+ or Instant Ink, and the printer cannot function unless it verifies your HP account online. Even if you log in and everything looks fine, the printer may still be stuck due to a sync issue.

How to Fix It

1. Check Internet Connection

  • On the printer, go to Settings → Network Setup → Wireless Settings.
  • Make sure it’s connected to your Wi-Fi and the signal is strong.


2. Sign Out and Sign Back In

  • On the printer: Settings → HP Account → Sign Out, then Sign In.
  • On your phone or PC: Open the HP app, log in, and confirm your printer is listed.


3. Verify HP Account Status

  • Go to the HP Instant Ink Dashboard.
  • Check for: 
    • Expired subscription
    • Payment issues
    • Cartridge authentication problems


4. Update Firmware


5. Reset Printer (If All Else Fails)

  • Press and hold the Cancel + Wireless buttons together for 5–10 seconds until the printer restarts.
  • Reconnect to Wi-Fi and sign in again.

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.