networking capabilities are not available

[lQDLHDLKqd]

Hello,

i'm experiencing a "networking capabilities are not available" problem. I tried many things such as :

  - restoring the printer network settings

  - restoring printer factory defaults

from HPsmart app and from the printer control panel. Nothing works  : my printer still refuses to work via wifi. What am I sussposed to do now ? I read some old posts about a solution sent via private message. Why is this solution so private ? Can I have it too so that I stop regretting having bought an HP printer ?

Redgards,

SP

[BeemerBiker]

Do the W-Fi reset decide if you want to connect to the router or just print directly  to the printer

If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and supports natural language processing.

You may need to reset your printer.

Disconnecting the USB cable may still leave the printer in the wired or Wi-Fi mode. Connecting an ethernet cable may still leave the printer in Wi-Fi mode. The Wi-Fi reset is used to put Wi-Fi printers into setup mode. Some printers have a semi-reset, a full reset and a factory reset. Please refer to the user manual to find the difference. Some resets are simple and others require a video to understand. Factory resets cannot be revealed in this forum. To do a factory reset of your printer, you must contact HP.

Click here for world-wide contact info

Wi-Fi reset instructions and videos (if any) are shown below. Generally you have 2 hours to connect your printer after performing the Wi-Fi reset. Note that a reset video may show a slightly different model than yours.

Watch this video to see how to reset your printer: 7005.
Microsoft's Copilot may have more recent videos.
The steps below are Wi-Fi only and do not perform a factory reset.
Microsoft's Copilot may provide alternate solutions.

1. On the printer control panel, press and hold the Information button for 5 seconds until all control panel buttons turn on
2. Open ink access door.
3. Press and hold the Information and Cancel buttons for 3 seconds.
4. After about 20 seconds, close the ink access door.

Wi-Fi connection

Ideally, your Wi-Fi printer should connect to the modem or router. If your network has multiple boosters / repeaters, it is possible the printer may connect randomly to any of the units. The router needs to provide the same IP address on every connection. This rarely happens with random connects. An alternate Wi-Fi connection is Wi-Fi direct. Your laptop or smartphone prints directly to the printer and does not go through the router.

This video shows how to connect to the router: 7005
Wi-Fi Direct can be used to avoid configuring the router. Watch this: 7005
A simple connection to the router can be done by using the WPS pushbutton method. This is explained on page 19 in this User Manual.

Software

HP updates software periodically. Downloads shown below may be old. You should always visit the Software and Download page to look for new releases. You may need to select an operating system (OS) first. If windows 11 is missing then use 10. You can go as far back as Windows 7, 64bit to get missing drivers. After selecting the OS click the blue Open all button to view all downloads.

You can find all of the software here: 7005. You should select the OS and then look for the phrase "Open All" and click that. Drivers from Windows 7 and up are usually compatible with the latest Windows OS.

Documents

All documents are available at the below HP site. The user and reference manuals show how to get status reports and analyze error indicators on printer that have no control panel.

All HP manuals are here: 7005

Support Videos - Parts - Disassembly

HP has a YouTube site and there are a number of video in English and other languages. Typically unboxing, clearing paper jams, and cartridge problems. You may also find instructional disassembly videos from other users.

Printer problems could be cleared by one or more of these HP YouTube videos 7005

Printer Reference

One or more printer reference is listed below. Typically your printer may be part of a series and use the same software and manual. The exact spec may be different.

Specifications for your system: 7005

Let me know if you have a flex system (Wi-Fi boosters or repeaters) as the setup is much more complicated when using the router type of connection.

[lQDLHDLKqd]

Hello,

thanks for your reply. I'm gonna try to answer it all.

"You may need to reset your printer."

Once again, I tried but it doesn't solve the problem.

Wi-Fi connection

I try to connect the printer to the router. The router is close to the printer, wifi signal is strong.

Software

The update process on HP smart app doesn't work ("system error" displayed in the update window) . The printer firmware version is SAYAWLPP1N001.2215A.00.

When running on USB, the printer driver is "HP smart tank 7000 series PCL-3 v4"

Documents

Thanks but I already downloaded and consulted the user manual.

Is there still something I can do to get my printer on wifi back ?

Redards,

SP

[BeemerBiker]

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@lQDLHDLKqd wrote:

The update process on HP smart app doesn't work ("system error" displayed in the update window) . The printer firmware version is SAYAWLPP1N001.2215A.00.

When running on USB, the printer driver is "HP smart tank 7000 series PCL-3 v4"

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Unplug from USB and do not try to connect using USB.  Unplug from wall and if the power cable has a transformer then unplug from printer in addition to the wall outlet.

.

Press the power switch 2-3 times to discharge any circuits in the printer then reconnect..   Watch this video to reset the WiFi

https://www.youtube.com/watch?v=n83JuNfT0yI'

If the problem occurred after a firmware updates possibly the printer firmware is corrupted.