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‎08-06-2020 02:33 PM

HP Recommended
Product: HP officejet pro 9020
Operating System: Microsoft Windows 10 (64-bit)

line that print blue text at  header area in book format  is shadow printed. was on support for hours an got no fix. Work around is to change color to not blue. replace ink cart. with new one, same problem. Support had me reload drivers with no help , did not change problem. More info. using microsoft 365 Word at the lates level, window 10 with 2004 with all the patches installed.

Ask support if we could go next level, NO level high was his comment. Send me to software support an all they wanted was sales a contract for support, SORRY new printer with NO help in HP??? BAD SUPPORT !!!! 

PS. this doc  PRINTER AOK  on OLD HP 8600 printer!!!!

 

3 REPLIES 3

‎08-07-2020 09:43 AM

HP Recommended

@BobShap, Welcome to HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

TEJ1602
I am an HP Employee

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‎08-07-2020 05:44 PM

HP Recommended

Bob Shappee

Texas, usa

TH05D764JM

HP OfficeJet Pro 9020 sERIES

CASE # 5051499643

Product Model Number 1MR66A

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‎08-07-2020 06:07 PM

HP Recommended

more CONFIG INFO.

PRINTER IS CONNECT BY Ethernet cable

system is Microsoft Studio  with 16GM Windows 10 Prof, (64)  Version 2004 at ( build 19041.423)

same config with 8600 printer that NO problem printing DOC.

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