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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
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new ink cartridges dont print

HP Recommended
HP photosmart 7520

Every time I install a new HP black ink cartridge, the printer doesn't seem to recognize that it is full.  It will not print anything in black (color cartridges don't have this problem) for DAYS.  Then, all of a sudden, it will start printing black.  It is frustrating to wait a week or more to be able to print from a brand new, official HP cartridge for over a week, wondering when it will randomly decide to work.

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@Roxy55, Welcome to HP Support Community!

 

I see that you have issues with printing in black, not to worry we shall help you.

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Also, if the issue is recurring follow the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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