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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-26-2025 03:56 PM

HP Recommended

the printer is showing a blue field.and does not work.

in the field is the number 00999c98

1 REPLY 1

‎09-30-2025 05:17 AM

HP Recommended

Hi @Jim2600 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

Thank you for describing the issue so clearly. It’s understandably frustrating to see your brand-new HP Envy Inspire 7900e stuck on a blue screen with the code 00999c98, especially when you're expecting it to work right out of the box. That code typically indicates a firmware initialization fault or a setup failure that prevents the printer from completing its startup sequence.

 

Let’s walk through a focused recovery path to help restore functionality:

 

Step-by-Step Fix for Blue Screen with Code 00999c98

1. Perform a Full Power Reset

This clears temporary faults and forces a fresh startup.

  • Turn off the printer using the power button.
  • Unplug the power cord from both the printer and the wall outlet.
  • Wait at least 60 seconds.
  • Plug it back in directly to a wall outlet (avoid surge protectors).
  • Power on the printer and check if the screen changes.

 

2. Check for Setup Cartridge Installation

If the printer came with setup cartridges, they must be installed before it can initialize.

  • Open the ink access door.
  • Confirm that the setup cartridges are installed—not standard retail ones.
  • If they’re missing or incorrect, the printer will not proceed past the blue screen.

 

3. Update Firmware via USB (If Screen Responds)

If the screen becomes responsive after reset:

 

4. Use HP Smart App to Reinitialize

If the printer is detected:

  • Download the HP Smart app.
  • Open the app → Add your printer → Follow setup prompts.
  • If prompted to update firmware or complete setup, follow all instructions.

 

If the blue screen and code persist after these steps, please let me know whether the printer responds to power reset or cartridge changes—I’ll guide you further based on that. You're close to restoring full functionality.

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
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