nformation icon keeps flashing orange on my printer after changing the black cartridge. Can anyone

[TK333]

Cant get the orange light to stop flashing and only black and blue is printing and both cartridges have been replaced and are full

[Garp_senchau]

@TK333, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP DeskJet 4155e has a flashing orange light, and you've replaced both cartridges with full ones, yet it's only printing in black and blue, you can follow these steps to troubleshoot the issue:

Ensure Proper Installation:

• Check if the cartridges are installed correctly. Remove and then reinsert them securely into the printer. Make sure you hear a click, indicating they are seated properly.

Cartridge Compatibility:

• Verify that you are using the correct HP cartridges for your printer model. Using incompatible cartridges can cause errors.

Perform a Printer Reset

1. Power Reset:
   • Turn off the printer and unplug the power cord.
   • Wait about one minute, then plug the power cord back in and turn on the printer.

Check Printer Settings

Verify Print Settings:

• In the printer properties, ensure that the print settings are configured to use both color and black ink.

Additional Troubleshooting

Clean Printhead:

• If the color ink is not printing correctly, clean the printhead using the printer's maintenance settings. Ensure that ink nozzles are not clogged.

Print a Test Page:

• Print a test page to see if all colors print properly. If color ink still doesn't print, it may be due to a malfunctioning cartridge.

Also, refer to this guide for further troubleshooting: HP DeskJet 2700, 4100, 4800 printers - Blinking lights and error codes | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,