no Internet connection

[ifreemantoo]

no Internet connection

[Raj_05]

Hi @ifreemantoo,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Officejet Pro 8610 e-All-in-One Printer is showing no internet connection, you can try the following troubleshooting steps.

Check Network Connection

• Restart the Printer: Turn off the printer, unplug it from the power source, wait for 30 seconds, and then plug it back in.
• Check Wi-Fi: Ensure that your printer is connected to the correct Wi-Fi network. You can check this via the printer's control panel:
  • Go to Setup > Network > Wireless Settings > Wireless Network Test Report to see the status of the connection.

Reconnect to Wi-Fi

• On the printer control panel, go to Setup > Network > Wireless Setup Wizard. Follow the prompts to select your Wi-Fi network and enter the password.

Check Router and Internet

• Router Reset: Restart your router by unplugging it for about 30 seconds and then plugging it back in.
• Network Issues: Ensure that other devices (like your computer or phone) are connected to the internet. If they aren't, the issue may be with your internet service.

Update Printer Firmware

• Sometimes, an outdated firmware can cause connectivity issues. Check for updates:
  • Go to Setup > Printer Maintenance > Update Printer.

Check for IP Address Conflicts

• If multiple devices are connected to the same network, there may be an IP address conflict. Check your router settings to see if the printer's IP address is assigned correctly.

Reset Network Settings

• If the problem persists, you can reset the network settings on the printer:
  • Go to Setup > Network > Restore Network Defaults.

Reinstall Printer Software

• If none of the above works, uninstall and reinstall the printer software on your computer to ensure proper configuration.

Use HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor to automatically diagnose and fix printing issues.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support