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Message 1 of 2
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non HP cartriges

HP Recommended
envy 5055
Microsoft Windows 10 (32-bit)

HP makes this impossible?!! OK, we know they don't want us to use non HP ink. I've been able to use generic ink in other HP printers by my brand new HP envy 5055 keeps giving me carriage warnings and jammed paper warnings--it has not printed or tried to print. How do I get around this???

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HP Support Agent
HP Support Agent
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HP Recommended

@gretchendorn, Welcome to the HP Support Community!

 

Yes, HP does not recommend the use of non-HP ink cartridges. It may or may not work. HP cannot guarantee its functionality.  But, you may use them at your own discretion and HP does not stop you from doing so.

 

A carriage/paper jam error has nothing to do with the ink cartridges. Kindly perform the steps mentioned in this document - Paper Jam Error

 

You may perform the steps mentioned in this document to resolve any ink cartridge errors - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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KUMAR0307
I am an HP Employee

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