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‎10-15-2017 02:28 PM

HP Recommended
Product: HP Officejet Pro 6835
Operating System: Microsoft Windows 7 (64-bit)

I installed ink cartridge number 935 in the color of Cyan, Magenta and Yellow Jaune. I tried to retrieve my award while I was logged into Google Chrome, but it kept taking me to Firefox and said it could not be retrieved. This happened several days ago. Today, I installed the Black Noir cartridge, numbered 934XL. Again, I tried to get my reward and was redirected to Firefox. Please help me to get the reward for the ink cartridges or send some type of voucher to my email address. Thank you for your assistance.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-16-2017 09:16 AM - last edited on ‎03-28-2024 10:17 AM by HP Administrator

HP Recommended

Hello, @deeathome - Greetings!

 

Thanks for reaching out! I'd like to help 🙂


I see that you are trying to redeem the Ink rewards option on your HP printer. The HP Ink Rewards program was ended July 31, 2017, and I am afraid that you cannot claim the rewards anymore.

See the document here for information: https://www.hp.com/us-en/shop/cv/hprewards

 

I hope that answers your concern adequately. Let me know!

Cheers 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee

View solution in original post

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3 REPLIES 3

‎10-16-2017 09:16 AM - last edited on ‎03-28-2024 10:17 AM by HP Administrator

HP Recommended

Hello, @deeathome - Greetings!

 

Thanks for reaching out! I'd like to help 🙂


I see that you are trying to redeem the Ink rewards option on your HP printer. The HP Ink Rewards program was ended July 31, 2017, and I am afraid that you cannot claim the rewards anymore.

See the document here for information: https://www.hp.com/us-en/shop/cv/hprewards

 

I hope that answers your concern adequately. Let me know!

Cheers 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No

‎10-16-2017 05:34 PM

HP Recommended

Thank you for your assistance. We were not even aware of a rewards program. This popped up on our screen after replacing the ink cartridges. Thanks again

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‎10-17-2017 07:52 AM

HP Recommended

Hello, @deeathome

 

Thanks for the update!

 

Visit us again if you have any concerns!

Thank you again and may you have a wonderful day and even better tomorrow 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No
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