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    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


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anikarose
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Message 1 of 2
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not printing right

HP Recommended
hp envy photo 6255

16409993518394377019496046275954.jpg

this is an example, color and grayscale, please help! I've uninstalled and reinstalled, did all the cleaning nothing is helping

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Hi@anikarose,

 

Welcome to the HP Support Community!

 

I understand that need to know that print black and white print will the color cartridge is also used.

 

Don't worry I'll try to help you out.

 

Request you to follow the below troubleshooting steps from the document fix:-

 

Print a Print Quality Diagnostic report

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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