not printing

[Sherrib3233]

Error code flashing-power button and menu buttons flashing but not the screen

OXCAEB827F

Have used the HP doctor, but will not print a test page

Have unplugged- still flashing

old printer 2020

[Raj_05]

Hi @Sherrib3233,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP OfficeJet 4650 is displaying an error code that isn't resolved by standard troubleshooting steps. Here’s a more detailed approach to address this issue.

Identify the Error Code

The error code OXCAEB827F is not a standard HP error code, but it could indicate a hardware or firmware issue. The flashing power and menu buttons typically suggest a critical issue that might need further investigation.

Reset the Printer

1. Power Cycle: Unplug the printer from the power source and wait for at least 60 seconds.
2. Re-plug and Power On: Plug it back in and power it on. Sometimes a full power cycle can help reset internal components.

Check for Jammed Paper or Obstructions

1. Open the Printer: Check for any paper jams or foreign objects inside the printer.
2. Remove any Jammed Paper: Gently pull out any stuck paper or debris.

Perform a Hard Reset

1. Turn Off the Printer: Press the power button to turn it off.
2. Disconnect Power: Unplug the power cord from the back of the printer.
3. Wait for 60 Seconds: This allows any residual power to drain and can help reset the internal components.
4. Reconnect and Power On: Plug the power cord back in and turn on the printer.

Firmware Update

1. Check HP Website: Look for any available firmware updates for the HP OfficeJet 4650 on the HP support website.
2. Follow Instructions: Download and install the update following the instructions provided.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support