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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎11-24-2025 10:55 PM

HP Recommended

X stays on and printer will not print when hooked up to cable

Reply
1 REPLY 1

‎11-28-2025 06:42 AM

HP Recommended

Hi @wdekok,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your printer may be experiencing a connection or configuration issue. Here are a few troubleshooting steps you can try to resolve the problem:
 

  1. Check Cable Connections: Ensure that the USB or network cable is securely connected to both the printer and the computer. Make sure there is no physical damage to the cables.
     
  2. Restart Devices: Turn off your printer and computer. Disconnect the power cables, wait for about 30 seconds, then reconnect and power them on. This can often resolve communication issues.
     
  3. Check Printer Status: Ensure that any error messages or indicator lights on your printer are resolved. Refer to the printer's manual for guidance on specific error codes or indicators.
     
  4. Verify Printer Settings: Make sure the printer is set as the default printer on your computer. Check the printer's settings to ensure it is not set to offline mode.
     
  5. Driver and Software Updates: Ensure that you have the latest printer drivers installed on your computer. Visit the HP support website https://support.hp.com/us-en  and download the latest drivers for your printer model.
     
  6. Firmware Update: Check if there are any firmware updates available for your printer model. Follow the instructions from the HP support page https://support.hp.com/us-en  for updating firmware.


I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!


Jerry_57

HP Support

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