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Solved!

office jet 8720 will not complete update printer apps. i cannot email anything

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lenovo
Microsoft Windows 10 (64-bit)

office jet pro 8720   [personal info removed]  will not complete printer app update.  it say "the list of printer apps on this printer cannot be updated. try again later"

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HP Support Agent
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@joe91464, Welcome to the HP Support Community!

 

Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

 

Restart the web services on the printer

Click here to know how to turn off web services. Refer to this document to know how to turn it on.


Make sure the printer is connected to the internet. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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this solution worked

"Restart the web services on the printer

Click here to know how to turn off web services. Refer to this document to know how to turn it on."

 

thanks, it was driving me nuts!!!!

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HP Support Agent
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@joe91464

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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