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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-18-2025 11:42 AM

HP Recommended

OfficeJet Pro 8710 not scanning

 

1 REPLY 1

‎09-20-2025 12:18 PM

HP Recommended

Hi @Palmerbrew,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it is when your HP OfficeJet Pro 8710 won’t scan, especially when everything else seems to be working. You’ve taken the right step by reaching out, and I’m here to help you fix it.

Step-by-Step Fix for HP OfficeJet Pro 8710 Not Scanning

1. Use the HP Smart App’s Diagnose & Fix Tool

HP recommends using the HP App to automatically detect and fix scanning issues.


2. Check Scanner Connection

If you're scanning to a computer:

  • Make sure the printer is connected via USB or Wi-Fi
  • Restart both the printer and the computer
  • Try scanning from HP Scan, Windows Fax and Scan, or Preview (on macOS)

If you see errors like “Scanner not found” or “Scan to computer unavailable,” follow this HP guide: 🔗 HP printers - Scanner not found or connected (Windows, macOS) | HP® Support


3. Update Drivers and Firmware

Outdated software can block scanning functions.


4. Try Scanning from Printer Panel

  • Tap Scan > Computer on the printer’s touchscreen
  • If your computer isn’t listed, make sure Scan to Computer is enabled in HP software

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

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