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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
JessiL
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office jet pro 6968 won't print black.

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macOS 10.13 High Sierra

After the printer showing me that the ink is low, I changed new cartridges for it, but the printer still showed the ink is low. The printer could not print black either. Either printing something from my laptop or  printing the report from the printer directly could not print color black. Other colors could show up on the paper, even if the printer said they were in the low ink level, but the contents should be on color black are blank.

 

I followed the instructions on the HP website to clean printer head, reset the printer, and clean the copper-colored part in the printer, but all of them didn't contribute. The contents should be printed on color black are still blank.

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carlin80
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I have had the same problem across four different HP Inkjet Printers of different models.  I have tired every step on multiple machines with no success.  I have tired every YouTube suggestion.  I have disassembled one of them.  NOTHING works.  I am coming to believe this is a software issue that terminates the printer forcing an early replacement.[EDIT].  This feels like planned obsolescence on the part of HP.  IMG_8257.JPG

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Kumar0307
HP Support Agent
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@JessiL, Welcome to the HP Support Community!

 

Apologies for the inconvenience caused. Let us try these steps to resolve this issue:

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Make sure the ink cartridges are properly vented and seated correctly

Refer to step 9 from this document.

 

For more info on resolving print quality issues on the printer, refer to this document. 

 

Keep me posted for any other assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

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Raj1788
HP Support Agent
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@carlin80

 

I'll be glad to assist you with the issue your facing with the printer.

 

To provide you with an accurate solution, I'll need a few more details:

 

Could you please help me with the operating system of the computer?

Are you facing the same issue while making a copy? (If available)

 

Refer to this document: https://support.hp.com/in-en/document/c05337009 for Resolving Copy Problems.

 

Keep me posted.

 

Thank you for joining the HP Community.

Have a great day!

Cheers 🙂

Raj1788
I am an HP Employee 

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carlin80
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None of that worked. I recycled the machine.

 

Copy, print and test page. This happened on four different machines. 

 

This support site has hundreds and hundreds of report of this problem. I wish a law firm would bring a class action suit. 

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Raj1788
HP Support Agent
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@carlin80

 

I have brought your issue to the attention of an appropriate team within HP. 

They will likely request information from you in order to look up your case details or product serial number 

 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

Raj1788
I am an HP Employee 

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