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‎05-30-2023 10:40 AM

HP Recommended

Hi there, my HP 9015 started randomly showing a blue screen and flashing lights with Error code 042D34E8


May I know What happen about that? 

Category:
1 REPLY 1

‎06-01-2023 10:01 PM

HP Recommended

Hi @William713,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

The HP 9015 printer displaying a blue screen and flashing lights with error code 042D34E8 could indicate a hardware or firmware issue. Here are some troubleshooting steps you can try to resolve the problem.

 

  • Power cycle the printer: Turn off the printer, unplug the power cord from the back, and wait for about 60 seconds. Then, plug the power cord back in and turn on the printer.
  • Update firmware: Visit the HP support website and search for the HP 9015 printer model. Look for any available firmware updates for your printer. Download and install the latest firmware following the provided instructions.
  • Check for paper jams: Open the printer cover and check for any paper jams or obstructions. If you find any, carefully remove the jammed paper and close the cover.
  • Reset the printer: Locate the Reset button on the back of the printer and press it using a small pointed object, such as a paperclip. Hold the button for a few seconds until the printer resets.
  • Perform a hard reset: Turn off the printer and unplug the power cord from the back. Disconnect any other cables connected to the printer. Press and hold the power button on the printer for 15 seconds. Then, plug in the power cord and turn on the printer.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

 

I am an HP Employee.
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