officejet 6958 error code 0x6100004a

[spuatter]

error code 0x6100004a officejet 6958

[KrazyToad]

@spuatter

Welcome to HP Community

I have gone through your Post and would like to help

Please follow the instructions in this video and let me know how it goes

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[JimHasen]

I have the same error code and the instructions above did not solve my problem.  In fact, I could not remove the ink cartridges as instructed in one of the instructions.  The cartridge tray is located on the far right of the printer and it does not appear as if they are moving at all.

[KrazyToad]

@JimHasen

Try updating the Printer Firmware and check if it works. Link: https://support.hp.com/in-en/document/c02919168

If the issue persists please contact HP Support in your region for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you