officejet 8010 webinterface password forgotten

[kennyva]

Hi,

I changed the webinterface password a long time ago,

Now i forgot the password and can't setup the printer anymore.

Any solution possible

Thanks in advance.

[Sneha_01]

Hi @kennyva,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you've forgotten the password for the web interface of your HP OfficeJet 8010, you can usually regain access by performing a factory reset of the printer. This will reset the printer's settings, including the web interface password, to the default values. Here’s how you can do that:

1. Perform a Factory Reset

Using the Printer’s Control Panel:

Turn On the Printer:

• Ensure that the printer is powered on.

Access the Printer's Menu:

• On the printer’s control panel, tap the “Setup” icon (usually represented by a wrench or gear).

Navigate to Printer Maintenance:

• Use the arrow keys or touch screen to find and select “Printer Maintenance” or “Service”.

Select Factory Reset:

• Look for an option labeled “Restore Defaults”, “Factory Reset”, or “Reset” and select it.
• Confirm the action if prompted.

Wait for the Reset:

• The printer will reboot and restore factory settings. This process might take a few minutes.

Using the Web Interface (If Accessible):

Access the Printer's Web Interface:

• Open a web browser and enter the printer’s IP address in the address bar (you can usually find the IP address on the printer’s display under network settings).

Log In:

• If you’ve forgotten the password, you might need to perform a factory reset from the printer’s control panel instead, as accessing the web interface requires the current password.

2. Reconfigure the Printer

Reconnect to the Network:

• After the reset, you'll need to reconnect your printer to your Wi-Fi network. Follow the initial setup process either via the printer’s control panel or the HP Smart app.

Set Up the Web Interface Password:

• Once reconnected, you can access the printer’s web interface using the default password (often blank or "admin" depending on the model).

Change the Password:

• Access the web interface and navigate to the settings where you can set a new password.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[kennyva]

it still ask for the modified password to install the printer.

i really don't know how i can fix this and i don't want to buy a new printer.

grtz kenny

[Sneha_01]

Hi @kennyva 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support