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officejet 8600 pro Printhead problems

HP Recommended
Officejet 8600 pro
macOS 10.14 Mojave

I get the message: The printhead appears to be missing, not detected or incorrectly installed. I have tried resetting the printer, turning it off and on. Removing the print heads 5 times, cleaning contacts , reinstalling cartridges, and resetting each time and removing and installing software on my computer, no luck, does anyone have any ideas for repair or is it now junk? Thanks.

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HP Support Agent
HP Support Agent
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HP Recommended

@OJet8

 

Welcome to HP Support Community


I would like to help

 

I appreciate all your efforts and expertise in troubleshooting this issue

 

At this point I suggest you contact HP Support in your region for service options

 


1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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